Terms & Conditions

Severnvalley Radio Terms & Conditions

Severnvalley Radio is owned and operated by the Severnvalley Radio Group.

Its studios are based near Bridgnorth in Shropshire, from where all of its programming is broadcast and the vast majority originates.

Severnvalley Radio Group, utilising the support and services of its affiliates and partners, aims to sustain and operate a radio station called Severnvalley Radio, which broadcasts to South Shropshire & North Worcestershire online via its website and some third party services.

1. Complaints

Severnvalley Radio takes all complaints very seriously. If you have a complaint about anything you have heard on-air, please email us at: enquiries@severnvalleyradio.co.uk.

Please note that for us to respond to your complaint, you must include your full name and a valid e-mail address. We aim to investigate and respond to all formal complaints within 28 days.

2. Website

Your access to and use of www.severnvalleyradio.co.uk (”the Website”) is subject exclusively to these Terms & Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms & Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms & Conditions you must immediately stop using the Website.

The contents of the Website do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

Severnvalley Radio reserves the right to:
i) change or remove (temporarily or permanently) the website or any part of it without notice and you confirm that www.severnvalleyradio.co.uk shall not be liable to you for any such change or removal; and
ii) change these Terms & Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

The Website may include links to third party websites that are controlled and maintained by others. Some online services, such as audio streaming, are provided by third party suppliers and while we seek to keep such services operational, at times this may not be under our control. Any link to other websites or third party service is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites or services.

There may be some occasions including, but not limited to, advertisements where we link to a third party website under an affiliate deal. This means that we may gain a commission for directing you to those services - at no extra cost to yourself.

i) All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by, or licensed to, www.severnvalleyradio.co.uk or otherwise used by www.severnvalleyradio.co.uk as permitted by law.

ii) By supplying any images, video or creative to Severnvalley Radio you are responsible for having gained appropriate permissions or are the authoriser of use of copyrighted material. Any material found to be in breach of copyright will be removed from the website. Severnvalley Radio will not be responsible for any supplied images being in breach or copyright - it will lie with the supplier of said materials.

iii) In accessing the website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

i) The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

ii) To the extent permitted by law, www.severnvalleyradio.co.uk will not be liable for any indirect or consequential loss or damage whatever (including without limitation, loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

iii) www.severnvalleyradio.co.uk makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

3. Listen Live

You can listen live to Severnvalley Radio via our online stream(s), by clicking the LISTEN LIVE button on our website. This will cause a pop-up window to open. Some browsers block pop-ups, so please adjust your settings accordingly if you cannot open the Listen Live player.

You can also listen to us through third party applications including TuneIn and through your smart speaker.

Our default online stream runs in stereo MP3 format at 128kbps. You will need a broadband connection to be able to listen to this stream. If you listen to the stream on a mobile device, you can also make use of a mobile stream which is a lower bit-rate to avoid using as much mobile data. 

It is your responsibility to ensure you are using the correct stream for your circumstance. Severnvalley Radio will not be held liable for costs incurred through the use of incorrect stream(s).

For further information, please visit our 'how to listen' page.

4. Advertising & Sponsorship

Our Website and Radio Player may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on our Website and/or Radio Player complies with applicable laws and regulations. We do not assume responsibility for any error or inaccuracy in any advertising or sponsorship material.

5. Data Protection

Information you provide when you contact Severnvalley Radio, is only used by Severnvalley Radio and is not distributed to other agencies or partners, unless explicitly advertised at the time we request it. Such circumstances may include, but are not limited to, competitions where the prize is managed via a third party. However under current GDPR guidelines, as your information is submitted to us as a means to enter the competition, any subsequent communication from those third parties should only be in connection to that.

We may use this information to seek your views and opinions and carry our market research, analysis and reviews on Severnvalley Radio and to inform you of any news concerning Severnvalley Radio – this is generally (but not exclusively) done through our mailing list system. Unless you stipulate otherwise (or reactively unsubscribe) then we will add your email address to our database when you contact us and you will receive periodic emails in this way. Our mailing list is managed through MailChimp, an industry standard, secure service used by numerous companies throughout the world. More information can be found at mailchimp.com. If, at any time, you want to stop receiving emails, MailChimp provide an ‘unsubscribe’ option at the bottom of mail-shots.

Severnvalley Radio takes Data Protection very seriously. If you have any concerns about your Data Protection, please email us at enquiries@severnvalleyradio.co.uk.

Please note that for us to respond to Data Protection enquiries, you must include your full name and a valid e-mail address. We aim to respond to all Data Protection enquiries within 28 days.

6. Competitions On Severnvalley Radio

The Competition Terms & Conditions (the “Competition Rules”) which apply to all competitions broadcast on Severnvalley Radio. (Competitions are individually referred to as “the Competition”.)

From time to time, individual competitions may have different or additional rules. In these instances, those rules will be published separately and made available alongside the Competition Rules. Any additional rules which alter the standard Terms & Conditions will automatically take precedence over, and supersede, any part of the Competition Terms & Conditions in the event of any contradiction or ambiguity.

Anyone who enters the Competition (a “Contestant”) will be deemed to have understood the Competition Rules and, where relevant, any additional rules and will be bound by them.

Details of our Competition Terms & Conditions can be viewed here.

We reserve the right to change our Terms & Conditions and all changes will be posted here.

These Terms & Conditions were last updated in August 2021

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